Shipping & Cancellation Policy

Our turnaround as stated on our main announcement header is 3-4 weeks for sighthound items, 1-2 weeks for small breed & dachshund and for everything else, it is 3-5 working days to package and send. This is from the date of payment to the day it will be packaged and sent out to you. This enables us to acquire the desired fabrics you want, cut them and sew up your order. Every parcel is sent with Evri Tracked Standard. If you need an order sooner please contact us before hand to see if we have any made up or of we can accommodate your request. We always endeavour to do our best in circumstances that require a speedier shipping time. This is down to certain elements such as if we have the fabric in stock or if we are really busy at the time. 

We do not accept cancellations on orders, with items being made to order, fabrics are ordered upon request of you ordering a specific item. 

Please note - custom orders which can be anything from a custom fabric you have asked for especially, or a certain measurement that does not match our "regular" items for sale, will not be accepted for a return or exchange. 

If you require an exchange, you will need to make us aware within the 14 day period, this starts from the day your order was fulfilled. 

Exchanges are only accepted if we recieve the item back in the same condition you recieved it in. This is unworn, no pet hair, and has not been damaged. 

Refunds for items will only be accepted if an item has not been worn and is free if any pet hairs, this enables us to then re-sell your handmade item. If an item is not in a satisfactory condition, the item will be sent back to the buyer or a fee for the damage/cleaning will be deducted from the refund. 

The buyer is responsible for postage costs incurred at the time of ordering and receiving the exchange item. 

Bleu's clawset will not be responsible for any losses in the post for your items not arriving back to us when you send them, so we recommend sending with a tracked service.